Returns & Exchange

At OTG, we take pride in the quality of our pieces. If your purchase isn't exactly what you were looking
for, we are happy to facilitate a return or exchange within 7 days of your purchase date.

To ensure fairness and quality for all customers, items must meet the following criteria to be eligible for
a return or exchange:
  • Condition: Items must be unused, unwashed, unaltered, and undamaged.
  • Packaging: Must include all original tags and be in the original packaging whenever possible.
  • Proof of Purchase: A valid official receipt must be presented at the time of the request.

Non-Returnable Items
Please note that we cannot accept returns or exchanges for:
  • Customized Pieces: Any items that have been embroidered or made-to-order.
  • Altered Goods: Any item that has been tailored or modified after purchase.
  • Final Sale: Any items that do not meet the conditions listed above

How to Process Your Returns & Exchanges
  • In-store: Bring the item and your receipt to our retail location.
  • Online: Email hello@otgscrubs.com with your order number and photos of the item.

Alteration Policy

At OTG, we believe that great style starts with a perfect fit. To ensure you look and feel your best, we
offer professional alteration services under the following guidelines:

Scope of Services & Eligibility
  • We provide alterations on items purchased directly from our stores or website.
  • Proof of Purchase: A valid receipt or order confirmation is required.
  • Condition: For the health and safety of our tailoring staff, garments must be clean and/or unworn.
    We reserve the right to refuse items that appear laundered, soiled, or worn.
  • Sale Items: Alterations on items purchased at a discount or during ‘Final Sale’ events are subject to standard service fees.

The Process
  1. Fitting: We recommend an in-store fitting with our specialists to ensure precise measurements.
  2. Turnaround Time: Standard alterations typically take 5–7 business days. During peak seasons or sales, this may extend to 10–14 business days depending on the load. Our specialists will provide a target completion date at the time of your fitting.
  3. Pickup: Customers will be notified via [Email/SMS] when their garment is ready. Items must be collected within 30 days of notification.

Fees & Pricing
Our rates are categorized by the complexity of the adjustment. Any alterations not listed below will be
quoted by the specialist upon inspection.

Minor Alteration (₱200)
  • Embroidery removal
  • Adjust top length
  • Adjust pants length
  • Slim sides of the top
  • Taper pants
  • Shorten sleeves

Moderate Alteration (₱400)
  • Full size top adjustment
  • Full size pants adjustment

Major Alteration (₱600)
  • Fabric replacement for burned or damaged parts (sleeves, front or back panels, etc.)

Free Repair Services
Our free repair service only covers the following:
  1. Repair of faulty stitching.
  2. Wrong items received.
  3. Measurements sent were not followed.

Final Sale & Returns Policy
Once a garment has been altered to your personal specifications, it is considered Final Sale. We cannot accept returns, exchanges, or provide refunds on any altered merchandise.